News — promotion

The quality manager has a unique role and is often in communication with the owner, the client, and the technicians about how well each clients' needs are being met. Quality managers perform inspections - planned and surprise - and recommend how to "fix" quality problems when they show up in a report. QMs sometimes are in charge of handling complaints, negative feedback, and breakage situations - mainly because the QM will use the new data to evaluate the current policy and procedure and make recommendations to improve them if necessary.Learn more at http://cleaningbusinessbuilders.com/Programs/Hi-PEP  

If you've been particularly successful up-selling add-on services to clients when you clean their homes, you might consider getting yourself ready to ask for a promotion to do more sales and marketing for your company.Learn more at http://cleaningbusinessbuilders.com/Programs/Hi-PEP  

A scheduling manager needs to be able to establish a solid understanding of personalities and skills because she's the one who must make that first new client-to-cleaning tech/team match up. Listening to clients and reading their work orders, a scheduling manager teases out the key outcomes the client needs and then considers which tech or team delivers those outcomes best AND has an opening in their existing schedule. It's not easy, and sometimes requires some smooth talking to make both the client and the tech/team happy.Learn more at http://cleaningbusinessbuilders.com/Programs/Hi-PEP

If you want to move out of the field and into the office, this is what you need to be doing and demonstrating to your boss to make her see you as a good customer service rep: answering phones, helping clients change their appointment times, listening to needs and upselling services that will help make the client happy and lead to referrals.Learn more at http://cleaningbusinessbuilders.com/Programs/Hi-PEP