Having Those Difficult Conversations 2: Mistakes, Absences, Hygiene, Performance
Get ready for your next "difficult conversation" by practicing these common but touchy subjects.
The module is available for instant download and includes
- Employee Made a Mistake (video)
- Employee Doesn't Seem to be Doing Her Job (video)
- Employee has Bad Breath (and other Hygiene issues) (video)
- Employee has Too Many Absences (video)
- Difficult Conversations Flow Chart (document)
This is the toolkit developed and used by Liz Trotter, founder and owner of American Maid Cleaning in Olympia, WA. Liz is also a charter member of Cleaning for a Reason and a past board member of ARCSI.
This toolkit/module was first released as the March 2014 installment of the HiPEP: High Performance Employee Program subscription.
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