Problem Solving for Managers
Problem solving is best accomplished when the process, expectations, and outcomes are shared with other leaders in your company. In this module, learn to use these basic tools to review...
$ 999
Quality Coaching and Corrective Action
When complaints and breakage reports come in – especially repeat ones – many CBOs begin thinking about punishments: lowering wages or commission or re-assigning teams to lower value clients. We...
Quoting by Phone
This module focuses on the unique process and perspective for successful phone sales. Phone sales require some specific strategies that we will show you here. Additionally, your phone sales people...
Recognizing Core Values with Employee of the Month Program
This module is focused on getting all of your people involved in the practice of recognizing who the most valuable people are in your company. An Employee of the Month...
Service Excellence Rating Program
This module focuses on showing you how to engage your employees while increasing the focus on your client quality. Remember to watch the videos in order to fully grasp how...
Start Building Your Company Culture
It takes time to create the culture - the system of beliefs and attitudes - you want to see driving decisions and behaviors among the staff in your company. And...
Starting Leadership and Company Meetings
The focus of this management training module is to show you how regular company meetings can help engage and empower your employees. Once your employees are engaged, it is much...
Train Your Trainer Program
Training your Trainers is one of the most important things you can do for the Trainer’s morale and credibility, but also for the success of your training program and your...
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